JIABAILIL Supermarket self-operated goods after-sales policy service general rules
1. Return and exchange rules
JIABAILIL Supermarket promises to meet the following conditions, the product can be returned within 7 days
from the day after the customer signs for the product, and the product can be exchanged within 15 days,
and the customer can submit an online repair application to handle the return and exchange matters.
The specific return and exchange standards are as follows:
| Return category | specific description | Whether to support returns within 7 days (inclusive) | Whether to support exchange within 15 days (inclusive) | Whether to charge return shipping | Remarks |
| Functional failures or product quality issues specified by national laws | It is confirmed by the manufacturer's designation or by a special after-sales service center, and a test report is issued or after-sales confirmation by JIABAIL Supermarket is a product quality problem | YES | YES | NO | If there are no local testing conditions, please contact JIABAIL Supermarket for after-sales processing |
| Lost goods, missing parts, or product description does not match the website | Logistic damage refers to the damage, leakage, breakage, and performance failure caused during transportation. Feedback within 24 hours after receiving the goods, the situation is verified after verification. Missing parts means that the original parts of the product are missing. | YES | NO | NO | During the review of JIABAILIL Supermarket, the courier may be required to prove or require you to provide physical photos, etc., in order to quickly make a judgment and deal with it. |
| other reasons | In addition to the above two reasons, such as returns and exchanges caused by personal reasons, provided that the goods are in good condition and the accessories are complete. | YES(Except for cases where there is a mark that does not support unreasonable return) | YES | You are responsible for the shipping charges for the return of the goods to JIABAILIL Supermarket. Free shipping standard for PLUS member customers. |
2. Judgment standard of receiving time
(1) JIABAILIL Supermarket express delivery or self-pickup orders: starting from the second day after the customer
actually signs for the goods;
(2) Orders not delivered by JIABAILIL Supermarket shall be subject to the second day of the actual arrival date
displayed on the third-party logistics platform. If the third-party partner cannot effectively return the date of
receipt, JIABAILIL Supermarket will start the calculation on the second day after confirming the actual arrival of
the goods based on factors such as distance and the customer.
3. The following products do not support unreasonable return
(1) Personal customized products;
(2) Fresh and perishable commodities;
(3) Digital products such as audio-visual products, computer software, etc. downloaded online or opened by you;
(4) Newspaper and periodicals delivered;
(5) Goods that are not suitable for return due to the nature of the goods and have been confirmed by you at the
time of purchase:
a. Commodities that may easily affect personal safety or life and health after unpacking, or commodities that may
easily change the quality of goods after unpacking;
b. Commodities whose value depreciates greatly after activation or trial;
c. Commodities that are close to the expiration date and defective commodities that have been clearly stated at
the time of sale;
d. Other products that are not suitable for return due to the nature of the product, and the product page is marked
"not support unreasonable return" and confirmed by you at the time of purchase;
(6) There is no guarantee that the returned goods are in good condition (the goods that can maintain the original
quality and function, and the goods themselves, accessories, and trademarks are complete are deemed to be in
good condition).
4. No refunds and exchanges will be processed under the following circumstances
(1) Any product not sold by JIABAILIL Supermarket (the serial number does not match);
(2) Out-of-warranty products (commodities that exceed the warranty period of the three guarantees);
(3) Product quality problems caused by unauthorized maintenance, misuse, collision, negligence, abuse, liquid ingress,
accident, alteration, incorrect installation, or tearing up or altering labels, machine serial numbers, anti-counterfeiting
marks;
(4) The information on the three packs of certificates is inconsistent with the goods and has been altered;
(5) Other items that should not be returned or exchanged in accordance with the law.
5. Other
When returning a product, the corresponding discount obtained when the product is purchased shall be deducted
from the refund amount of the product; when the main product with a gift is returned, the gift must be submitted
for return. If the gift is not returned, then The main product cannot be refunded in full.
17-7-2021
