How do I place a self-pickup order? What is the self-pickup process?

Precautions：

1. Self-pickup time: Monday to Saturday, 09:00-17:00 (Some self-pickup points work from 9:00-18:00, in case 

of national statutory holidays, the holiday time of the JIABAILI SUPERMARKET press release shall prevail , 

Please pay attention at that time)

2. After the goods arrive at the pick-up point, we will keep you for three days (natural days), more than three 

days (natural days) will be regarded as the default cancellation of the order (except national legal holidays);

3. The money and goods need to be checked by the customer in person. After leaving the pick-up front desk, 

JIABAILI SUPERMARKET will no longer be responsible for the money and the quantity of goods;

4. Invoices: Invoices are issued by the warehouse and sent with the package. The self-pickup point does not 

provide ticketing and ticket exchange services.

Special Instructions:

For customers who pick up at home, you can accept cash, POS machine credit card [some pick-up points provide POS 

machine], airtel money and online payment. POS machine swiping only supports bank cards with UnionPay logo;

Can I return the product on the spot if there is a problem found in the inspection during self-pickup? 

How to deal with it?

can. If you find that there is a problem with the goods during self-pickup, please report it to the staff on the spot, and 

the staff will help you deal with it.

How many days can the self-pickup point keep the goods?

The goods can be kept for three natural days after arriving at the pick-up point. Please pick up your goods as soon as 

possible after receiving the self-pickup SMS.

If you need to return the goods, please bring the invoice and the goods to the jiabaili supermarket 

gateway mall for consultation

Special Instructions:

1. The self-pickup point with the word "DIY" provides DIY installation service. Detailed introduction

2. The community pick-up point, convenience store pick-up point, and passenger terminal pick-up point will temporarily 

not accept merchandise that needs to be returned for repair.

3. Self-pickup process and precautions:

(1) When placing an order, select "Home Pickup" in the column of payment and delivery methods, and select the 

corresponding self-service pick-up point in the delivery method and save;

(2) After the order is submitted, please pay attention to the status of the order and pay attention to checking the SMS;

(3) When the order status is displayed as "home pick-up" or you receive the "delivery SMS", please pick up the goods 

at the corresponding self-service pick-up point with the order number and delivery code;

(4) After arriving at the self-service pick-up point, please enter the order number and pick-up code for identity verification;

(5) After verification, open the box and pick up the goods.

(6) When the self-service pick-up point is full, you will not be able to select the corresponding self-service pick-up point 

to place an order;

(7) Due to the size limitation of the self-service pick-up container, only some product categories are supported;

(8) POS machines only support payment by debit card, and currently do not support payment by credit card;

(9) The self-service pick-up container does not accept after-sales items, such as repair, return, and replacement.

Where is the self-pickup point?

If you have not placed an order, the query steps:

After the product is added to the shopping cart, click to check out, 

and select "Home Pickup" in the "Order Settlement Page"-"Payment and Delivery Method".

The system will display all the pickups in your area according to the delivery address you filled in before. 

Point, you can click on the "detailed map" behind the point to view the location of the point.

If you have placed an order, the query steps:

Log in to jiabaili.online, enter the "My Account"-"My Order" page, click the "View" button at the back of the order,

and you can view the location of the pick-up point after the delivery address under the order information.

17-7-2021