How to refund after canceling an order/returning goods?
How to refund after canceling an order:
After the online payment order (including the order using coupons, account balance, etc.) is successfully
canceled, we will provide you with the "Quick Order Refund" service. The JIABAILI SUPERMARKET refund
processing time limit is as follows:
JIABAILI SUPERMARKET self-operated merchandise orders:
Before the goods are shipped out of the warehouse: If you submit a cancellation request before the goods are
out of the warehouse,
the refund review will be completed in 30 minutes.
Before the goods are sent to the delivery station: If you submit a cancellation request before the goods have
been shipped out of the
warehouse and wait for the goods to be loaded and sent to the delivery station, the system will refund you
after the goods are returned from the warehouse.
The goods are on the way to the delivery station: If you submit a cancellation request while the order has
been loaded and sent to thedelivery station, the system will refund you after the goods are returned.
Order rejection: After the order is rejected, the system will automatically submit a cancellation request for
you, and the system will refund you after the goods are returned. If the refund review is not completed
within the time limit, please contact JIAABAILI SUPERMARKET customer service for consultation.
Third-party seller product order:
Third-party seller orders are subject to cancellation application and refund acceptance based onthe
seller's own situation.